Contact Fonality trixbox for event and ticket information.
Tuesday, October 23, 2007 at 8:00 AM - Thursday, October 25, 2007 at 3:30 PM (ET)
As with any technology, expertise pays dividends. We offer various training programs for resellers and system integrators under the umbrella of Fonality trixbox Open Communication Certification (FtOCC, pronounced "F-talk"). Attend FtOCC to learn the ins and outs of trixbox administration, configuration, and troubleshooting.
FtOCC Technician Certification (trixbox CE, Pro, and PBXtra)
FtOCC Technician is a three-day technical certification course
designed to train resellers and consultants to support their clients
running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality
technical support instructors, FtOCC Technician dives deep into
platform and application installation, carrier setup and integration,
network configuration, echo causes and remedies, and other common
issues. A requirement for Authorized and Premium Resellers, this course
should be taken by Linux technicians and engineers who regularly
support client installations.
During the course, we will cover:
Who Should Attend?
NOTE: A practitioner’s knowledge of Linux is required. Without
it, you will likely not gain much value from the class, as we start day
one from the Linux command line interface and build from there. In
particular, the hands-on laboratory exercises will require a comfort
with basic CLI commands, simple scripting, and the ability to quickly
scan and analyze system and application logs.
Course Objectives:
FtOCC Technician Certification Schedule:
Tuesday, October 23 :: Moves/Adds/Changes (MAC), Installation, and Pre-Sales
| 7:30 AM – 9:00 AM | Registration |
| 9:00 AM | Pre Sales |
| Installation Best Practices | |
| Installation Lab |
|
| MAC / HUD Overview |
|
| MAC Lab |
|
| Case Studies |
|
| Advanced Call Menus |
|
| 5:00 PM |
Day 1 Ends |
Wednesday, October 24 :: Carriers, Networking, Echo
| 9:00 AM | PRI, PSTN, and VoIP |
| Networking Fundamentals for VoIP, UDP vs. TCP | |
| Networking Troubleshooting |
|
| Call Traces Lab |
|
| Phone Troubleshooting |
|
| Grepping for Channels Lab |
|
| Hardware Troubleshooting |
|
| 5:00 PM | Day 2 Ends |
Thursday, October 25 :: Integration, Case Studies, Troubleshooting
| 9:00 AM | Backup Servers Lab |
| Cards Page Lab |
|
| Clic-to-Call Lab |
|
| Fixing Broken Phones Lab | |
| Recorded Calls Lab |
|
| Perl Teaser! |
|
| 3:30 PM | Class Summary/Wrap-up, Presentation of Certificates |
| Executive Roundtable (optional, ends at 5:00pm) |
Course Requirements: Each student will be required to bring their own laptop or use in the lab sessions. The laptop will be used as a terminal and for web browsing.
Hand-Outs / Materials:
*No refunds will be given on cancellations.
Hotel Information:
The Boston Park Plaza Hotel
64 Arlington Street
Boston, MA
Phone 1.800.225.2008
We have negotiated a special room rate at The Boston Park Plaza Hotel of $279.00, based on single/double occupancy, plus tax. All room requests are honored on a space-available basis. This rate is valid through October 1, 2007. Participants are responsible for booking and paying for their own rooms.
To make your hotel reservation, please call The Boston Park Plaza Hotel at 1.800.225.2008 and ask for the "Fonality FtOCC training" rate.
Tuesday, October 23, 2007 at 8:00 AM
- to -
Thursday, October 25, 2007 at 3:30 PM (ET)
Add to my calendartrixbox® is an IP-PBX software solution designed for small and medium-sized businesses. trixbox comes in two flavors: the open-source community edition and a hybrid-hosted, commercially-proven solution.
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